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Support & Training

Our goal: Your satisfaction in all matters

At Dr. Schenk, our commitment to unparalleled customer satisfaction revolves around three pillars: Training, Customer Service (including a dedicated hotline), and After-Sales Support.

Training Excellence:
Our diverse training programs, conducted worldwide – whether in-house or at your location – are aimed at everyone, from line operators seeking basic application training to maintenance and service engineers attending advanced technical sessions. We ensure a swift and comprehensive understanding of our high-end inspection and measurement solutions. Additionally, our online learning platform enables preparation before and reference after training sessions, ensuring a flexible and in-depth learning experience .

Customer Service and Hotline:
Our dedicated customer service team, accessible through mail or hotline, stands ready to address your inquiries promptly and efficiently. Whether you have technical questions, need remote support, spare parts or an on-site service visit, our customer service team are here to support you. With Dr. Schenk, you're not just getting top-notch technology – you're getting a reliable partner committed to supporting you every step of the way.

After-Sales Support:
Our commitment to total customer satisfaction extends into After-Sales services. We understand the importance of ongoing support, ensuring that our customers receive assistance and guidance even after the initial implementation of our solutions. Our After-Sales services are geared towards maintaining a long-term relationship with our clients by addressing their evolving needs and challenges in the field and application.