Our goal: Your satisfaction in all matters
At Dr. Schenk, our commitment to unparalleled customer satisfaction revolves around three pillars: Training, Customer Service (including a dedicated hotline), and Lifecycle Support.
Training Excellence:
Our diverse training programs, conducted worldwide – whether in-house or at your location – are aimed at everyone, from line operators seeking basic application training to maintenance and service engineers attending advanced technical sessions. We ensure a swift and comprehensive understanding of our high-end inspection and measurement solutions. Additionally, our online learning platform enables preparation before and reference after training sessions, ensuring a flexible and in-depth learning experience .
Customer Service and Hotline:
Our dedicated customer service team, accessible through mail or hotline, stands ready to address your inquiries promptly and efficiently. Whether you have technical questions, need remote support, spare parts or an on-site service visit, our customer service team are here to support you. With Dr. Schenk, you're not just getting top-notch technology – you're getting a reliable partner committed to supporting you every step of the way.
Lifecycle Support:
Our commitment to total customer satisfaction extends into lifecycle support services. We understand the importance of ongoing support, ensuring that our customers receive assistance and guidance even after the initial implementation of our solutions. Our lifecycle support services are geared towards maintaining a long-term relationship with our clients by addressing their evolving needs and challenges in the field and application.
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Ultra-fast, precise & reliable optical plastic inspection and measuring solutions for all kinds of base and converted plastic materials.
Local defect detection for many different nonwoven technologies (spundbond, spunlaced, meltblown, composite, wetlaid, airlaid, carded, needlepunched, thermal bond) and continuous 100% surface monitoring of key properties, e.g. homogeneity, for a low variation coefficient of the production.
Fast, reliable, and efficient optimization of production and product quality for metals with EasyInspect & EasyMeasure.
Reliable defect detection, monitoring of presence, position and properties of security features and geometry measurement of paper sheets.
Defect detection and large area property monitoring solutions for all kinds of flat glass.
Display and touch panel inspection for reliable inline quality control of all kinds of manufacturing technologies.
Inspection solutions for nearly every step in the production of lithium-ion batteries, fuel cells and solar cells.
Complete optical inspection solutions for structured materials: detection of natural marks on cow hides and wood as well as defect detection on the surfaces of synthetic leather, in carbon fibres, textiles and fabrics.
The modularity and flexibility of GlassInspect and EasyInspect is also applicable to other market segments and applications in specialty markets.
AI solutions by Dr. Schenk: artificial intelligence, deep learning and neuronal network architecture assist you in your daily work
Dr. Schenk customers benefit from more than 35 years of experience. You, too, can rely on us when you implement a new system or switch from another system to an automatic in-line inspection solution from Dr. Schenk.
Dr. Schenk offers extensive from-lab-to-fab knowledge for customized solutions. Customers benefit from our expertise in the translation of lab applications to large scale productions.
Integrated handling and inspection solutions for customers who want material handling & inspection from a single source - without loss of time or money for coordinating different providers.
